Frequently Asked Questions About Telehealth Psychology in Australia

Welcome to our FAQ guide on telehealth psychology in Australia. Here, we address common questions regarding this increasingly common way to access mental health care.

1. What is telehealth psychology, and how does it work in Australia?

Telehealth psychology involves providing psychological services remotely using telecommunications technology. This can include therapy sessions, assessments, consultations, and group interventions conducted via video conferencing software (like Skype, Zoom, Facetime etc.), phone calls, or secure messaging platforms. In Australia, psychologists offering telehealth services adhere to professional and ethical standards outlined by organisations like the Australian Psychological Society (APS) and the Australian Health Practitioner Regulation Agency (AHPRA).

2. What are the benefits of telehealth psychology?

Telehealth psychology offers numerous advantages, including increased accessibility, especially for individuals in rural and remote areas where mental health services may be scarce. It also eliminates barriers to care such as transportation challenges, mobility issues, and stigma associated with seeking help. Additionally, telehealth provides convenience, flexibility, and the ability to access support from the comfort of one’s own home.

3. Is telehealth psychology as effective as traditional in-person therapy?

Research indicates that telehealth psychology can be just as effective as traditional in-person therapy. Numerous studies have demonstrated comparable outcomes in terms of symptom reduction, client satisfaction, and therapeutic alliance. Psychologists delivering telehealth services undergo training to effectively assess, diagnose, and treat clients remotely while upholding the highest standards of care.

We know from research, and our own clinical experience, that the nature of the therapeutic relationship is paramount in creating the foundations for personal growth and symptom reduction in therapy. Studies have shown that the therapeutic relationship in telehealth psychological services is comparable to face-to-face psychological services. Albeit, we acknowledge the individuality of our clients and appreciate that people will have a preference for telehealth or face-to-face service based on their own experiences. At Foresight Psychology, we welcome feedback on your experience with telehealth psychological services and we will continually make adjustments where possible to better meet our client’s needs.

4. How do I find a telehealth psychologist in Australia?

Today most psychologists working in private practices are able to offer telehealth sessions on request. So once you have found a psychologist or psychologt practice that you like the look of, simply ask if they offer telehealth sessions. To get a recommendation for a psychologists you can inquire with your GP or use a “find a psychologist” search tool via professional organisations like the APS and ACPA.

5. Are telehealth psychology sessions covered by Medicare or private health insurance?

Usually, yes! Telehealth psychology sessions may be covered by Medicare or private health insurance, depending on the provider and the specific plan you have. Medicare rebates are available for telehealth psychology services referred under specific plans such as a Mental Health Care Plan. Since 2020, Medicare rebates have become available for telehealth sessions for anyone who need them, where before Medicare rebates were only possible for telehealth sessions for people residing in rural and remote areas. However when it comes to private health insurance refunds, it is essential to check with your insurance provider or psychologist to determine eligibility and coverage for telehealth sessions as company policies differ between providers.

6. Is telehealth psychology secure and confidential?

Telehealth psychology platforms prioritise security and confidentiality to ensure client privacy. Psychologists use encrypted communication channels and adhere to professional guidelines to protect sensitive information. It’s essential to choose a reputable telehealth provider and discuss privacy concerns with your psychologist before beginning sessions.

Registered psychologists practice under a Code of Ethics and recognise the importance of people’s privacy and confidentiality when providing both face-to-face and telehealth psychological services.

If you are unsure about the physical privacy of your telehealth session, do not hesitate to ask your psychologist about the space they are working in. It can be comforting to have that reassurance from your psychologist that they are working in a private space.

At Foresight Psychology, we use videoconferencing software that meets industry standards for patient data protection.

7. What technology do I need for telehealth psychology sessions?

For telehealth psychology sessions, you’ll need a reliable internet connection and a device such as a computer, tablet, or smartphone with a webcam and microphone. Some platforms may have specific requirements or recommend certain software for optimal compatibility. You may also prefer to wear headphones to increase the privacy of your session. Your psychologist can provide guidance on the technology needed for your sessions.

At Foresight Psychology, we use videoconferencing software that you can access on any device, accessed online via a secure link.

8. Can I access emergency support through telehealth psychology?

While telehealth psychology can provide ongoing support for mental health concerns, it’s important to note that it may not be suitable for emergencies or crisis situations. If you are experiencing a mental health crisis or require immediate assistance, please contact emergency services (000) or a crisis helpline in your area (NSW Mental Health Line 1800 011 511). Your psychologist can also provide guidance on accessing appropriate support resources.

9. How do I prepare for a telehealth psychology session?

Preparing for a telehealth psychology session is similar to preparing for an in-person therapy appointment. Find a quiet, private space where you feel comfortable and free from distractions. Test your technology beforehand to ensure everything is working correctly, and familiarize yourself with the telehealth platform or software being used. Lastly, prepare any questions or topics you’d like to discuss with your psychologist during the session.

10. What can I expect during a telehealth psychology session?

During a telehealth psychology session, you can expect a similar experience to an in-person therapy session. Your psychologist will conduct the session using video conferencing or phone calls, focusing on building rapport, exploring your concerns, and developing coping strategies or treatment plans tailored to your needs. Communication, active participation, and openness are key to maximizing the benefits of telehealth psychology sessions.

We hope this FAQ guide has provided valuable insights into telehealth psychology in Australia. If you have further questions or would like to explore telehealth services, please get in touch.

Foresight Psychology is proud to offer telehealth psychology sessions so that you can access quality mental health care remotely. All of our psychologists can offer you online video therapy sessions and we have some psychologists who only offer remote therapy sessions. So whether you live out of area, in a rural or regional area, or have other reasons for finding it difficult to attend a psychologist in-person (such as anxiety, mobility challenges or a busy schedule) – via telehealth we can help you wherever you are 🙂

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